Brand Identity
It’s a truth that we all know in our hearts, you can’t please all of the people all of the time. So why do so many business owners…
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Phone Customer Experience Guides Page 8
More articles from this OHVO guide collection.
Things to avoid when writing email subject lines!
How can we manage to make sure our customers aren’t trashing our great email updates and newsletters without even opening them up? When we open our email inbox,…
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Expanding Your Social Media Reach for Young Customers
Facebook has long been the go to for social media marketing, but there are other channels you should also be including in your social media plan today if…
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The importance of a welcome greeting both in person / phone
Customer service is often missing one important step in recent times. The act of providing a warm greeting is falling out of favour, as it is without a…
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2 Reasons to Assign a Human
There are two camps in this world. One filled with business owners fighting to compete and get at least 10% of revenues to stick to the wall, and…
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3 Things Not to Include in Your On-Hold Script
Any customer will admit that messages to listen to are better than blaring, tinny music or a “Your call will be answered shortly” loop. But there are some…
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