How to nail the perfect phone manner
Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the all-important first contact. Keeping that in mind…
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Phone Customer Experience Guides Page 7
More articles from this OHVO guide collection.
The First Impression Is The Voice Impression
If we were to ask you what is the first impression you have or had of a particular business, you would probably say it is their brand or…
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Being Connected
Why Your Business Needs Someone to Connect With Customers after Hours Most business owners come from a school of thought that justifies the importance of building upon customer…
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Staff Morale
Have you noticed a shift in the air? Is your workspace feeling flat and is the team falling behind on work quality? Your business just might be suffering…
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Spreading Festive Cheer With Holiday Voice Messages
Running and owning a business is no light matter. The marketplace is a competitive and often cutthroat world. Through the year, entrepreneurs and small businesses put their best…
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How to Improve Phone Manner
The first point of contact for most businesses is via phone. Like it or not, this is the moment when how you present yourself is the make or…
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