Script support
Write phone greetings callers can follow easily.
Use these simple tips to prepare welcome greetings, voicemail messages, IVR prompts and on-hold scripts that sound natural when recorded.
Sounds spoken. Moves the call forward.
- Starts with the caller's real need.
- Uses words that sound natural out loud.
- Keeps menu choices short and distinct.
- Gives the caller one useful next step.
Why good scripts matter
Callers hear the script once.
A phone greeting is often the first interaction a caller has with your business. Clear scripts help callers reach the right person faster, reduce repeated questions and make the whole call feel more organised.
Short spoken wording usually works better than formal written language.
- confuse callers
- increase hang-ups
- overload reception staff
- bury important information
- make a business sound unprepared
Quick principles
Write for callers, not the page.
Phone greetings work best when they are short, clear and easy to follow the first time someone hears them.
Trim anything that does not help the call move forward.
Put opening hours, menu choices or urgent instructions before brand detail.
Read it aloud. If a line feels stiff, shorten it.
Tell callers exactly what to press, leave, visit or expect next.
Script examples
Simple starting points that sound natural.
Use these as a clean base, then replace the bracketed details with your business name, menu options and response times.
Open warmly.
Best when callers only need to know they have reached the right place.Make choices clear.
Say the most common options first and keep the wording consistent.Set expectations.
Tell callers what to leave and when they can expect a response.Use short blocks.
Rotate simple updates rather than one long brochure-style paragraph.Best-practice checks
Small wording choices change the call.
Use these checks when preparing menus, voicemail greetings, after-hours messages and on-hold scripts.
Keep menus easy to choose from.
- Keep menu options under five where possible.
- Put the most-used option first.
- Avoid long introductions before choices.
- Keep wording consistent between prompts.
- Explain what happens after hours.
Sound professional on business mobiles.
- Identify the business clearly.
- Ask callers to leave a number.
- Avoid long apologies or explanations.
- Explain expected callback timing.
- Check carrier setup before recording.
OHVO checks the script first.
- unclear menu wording
- repeated information
- awkward spoken phrasing
- missing caller instructions
- pronunciation concerns
Minor script shaping can happen before recording starts.
Common mistakes
What to avoid.
A script can be friendly and still be efficient. The main risk is asking callers to remember too much before they reach the right place.
- Too many menu options in one prompt.
- Long company descriptions before caller instructions.
- Opening hours that do not say what happens after hours.
- A voicemail greeting that forgets to ask for a phone number.
- Written language that sounds stiff when spoken.
Send your notes. OHVO can shape the wording before recording.
You do not need a perfect script before asking for pricing. Send your call flow, rough wording, menu options or opening hours and OHVO can help make it clear for callers.
Send Script NotesReal businesses. Real feedback.
Feedback from businesses using OHVO to sound clear, organised and ready for callers.
REQUEST PRICING
Tell us what your phone system needs.
Send your script notes or file requirements and OHVO will confirm the right pricing before recording begins. OHVO supplies finished audio files only unless otherwise agreed; business phone system setup is normally handled by your phone provider or IT team.
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